WELCOME TO Contractor Chem

Terms and Conditions

Last Updated: August 7, 2025

These terms and conditions (the "Terms") govern your use of ContractorChem.com (the "Site"), owned and operated by ContractorChem. This Site is an ecommerce platform where we sell products for construction, sealing, and surface care.

By accessing or using the Website or services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our Website or services.

1. Acceptance of Terms

By using our Website and services, you accept and agree to be bound by these Terms and any other applicable policies or guidelines referenced herein. If you do not agree to these Terms, you may not use our Website or services.

2. User Eligibility

To use our Website or services, you must be at least 18 years old or have the legal capacity to enter into a binding contract. If you are under 18, you may not use our services without the consent of a parent or guardian.

3. Services Provided

Our products include:

✅Sealers

✅Cleaning products

✅Surface treatment enhancers

✅Specialty contractor supplies

All descriptions, images, and pricing are intended to be accurate; however, we cannot guarantee that all information is error-free. Purchases are made at your own risk.

We reserve the right to modify, reject, or cancel orders. If payment has been processed for a canceled order, a refund will be issued for the full amount paid.

4. Account Registration

In some cases, you may be required to create an account to access certain features of the Website or services. You agree to provide accurate, current, and complete information when creating your account and to update this information as necessary. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

5. User Obligations and Restrictions

When using the Website and services, you agree to:

✅Use the Website and services for lawful purposes only.

✅Not engage in activities that may harm, disrupt, or interfere with the Website, our services, or other users.

✅Not violate any applicable laws, regulations, or third-party rights.

✅Not use any automated means to access the Website or services without prior permission.

6. Payment and Billing

We accept:

✅Credit cards

✅Debit cards

✅PayPal

If you make a purchase or subscribe to paid services, you agree to provide accurate and complete billing information. All payments will be processed according to the pricing and payment terms displayed on the Website. You authorize us to charge your payment method for the services or products you select.

7. Content Ownership

The content on the Website, including text, images, logos, videos, and other materials, is the property of Contractor Chem or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or use any of this content without our prior written consent.

8. Shipping and Delivery

Orders are shipped via standard or expedited delivery. Processing typically takes 2 business days, with delivery times up to 14 business days depending on the carrier and destination.

Delivery fees apply and are calculated at checkout. Customers must provide accurate delivery information. We are not responsible for delays or failed deliveries due to incorrect details.

9. Refunds & Returns

Refund requests must be submitted within 14 days of receiving your order.

We accept returns in the following cases:

✅Product does not match description

✅Wrong product shipped

✅Change of mind (unused, unopened items only)

Non-refundable:

✅Opened products

✅Final sale items

✅Products not in their original condition

Returns can be shipped to the return address on the original shipping label. Shipping costs for returns are non-refundable.

10. Third-Party Website or Goods & Services

Our Website may contain links to third-party websites or goods & services. These third-party sites are not owned or controlled by us, and we are not responsible for the content, privacy practices, or activities of these third parties. We encourage you to review the terms and policies of any third-party websites you visit.

11. Limitation of Liability

To the fullest extent permitted by law, Contractor Chem will not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use or inability to use the Website or services, even if we have been advised of the possibility of such damages.

12. Indemnification

You agree to indemnify, defend, and hold harmless Contractor Chem, its employees, affiliates, and partners from any claims, damages, liabilities, and expenses arising from your use of the Website or services or your violation of these Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of British Columbia, Canada. Any legal actions or proceedings arising under these Terms shall be brought exclusively in the courts of Canada.


14. Dispute Resolution

If a dispute arises, we will first attempt to resolve it through informal discussion. If unresolved, we agree to submit to mediation, and if necessary, binding arbitration. Either party may seek small claims or injunctive relief for intellectual property issues.

15. Severability

If any provision of these Terms is found to be invalid, the remaining provisions will remain in effect.

16. Changes to Terms

We may update these Terms periodically. Changes will be posted on our Site with the new effective date. Continued use of the Site constitutes acceptance of the updated Terms.

📞 Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at:

ContractorChem
📍 120-11780 River Road, Richmond, BC, V6P5K8, Canada
📧 Email: [email protected]
📞 Phone: +1 672-985-4111
🌐 Website: www.contractorchem.com

About Us

We’re a dedicated team committed to supporting contractors, builders, and industry professionals with high-performance products that deliver real results.

Contact Us

Location: 120-11780 River Road, Richmond BC V6P5K8

Phone: 6729854111

Copyright© 2025 Contractor Chem - All Rights Reserved.