WELCOME TO Contractor Chem

Privacy Policy

Last Updated: August 7, 2025

ContractorChem (“we,” “us,” or “our”) operates this website and online store, including all related features, tools, services, and content (the “Services”). This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, make a purchase, or otherwise interact with us.

By using our Services, you acknowledge that you have read and understand this Privacy Policy.

1. Personal Information We Collect

We may collect or process the following categories of personal information:

✅Contact Information: Name, billing/shipping address, phone number, email

✅Payment Information: Credit/debit card details, payment confirmations

✅Account Info: Username, password, preferences

✅Transaction Details: Purchase history, returns, cancellations

✅Communications: Customer service interactions

✅Device Data: IP address, browser type, device info

✅Usage Info: Pages visited, interactions, cart activity

2. How We Collect Information

We gather personal data through:

✅Direct Input: Via forms, purchases, or account registration

✅Automatic Collection: Using cookies and tracking technologies

✅Third Parties: Payment processors, shipping partners, marketing tools

3. How We Use Your Information

We use your information to:

✅Fulfill orders and provide customer service

✅Process transactions and issue refunds

✅Improve website functionality and user experience

✅Send updates, promotional emails, and offers

✅Prevent fraud, enforce our policies, and comply with legal requirements

4. How We Share Your Information

We may share your information with:

✅Shopify: Our e-commerce platform provider

✅Third-party Service Providers: For payment processing, shipping, analytics, and marketing

✅Business Partners: For personalized ads and promotions

✅Legal Authorities: When required by law or legal process

5. Shopify’s Role

ContractorChem is hosted on Shopify. Shopify may also collect and process your information. To understand how Shopify handles data, visit the Shopify Privacy Policy.

6. Your Rights and Choices

Depending on your location, you may have rights such as:

✅Access to the personal information we hold about you

✅Correction or deletion of your data

✅Portability of your information

✅Opting out of marketing communications or targeted ads

To exercise these rights, contact us using the details below.

7. Security & Data Retention

We implement reasonable safeguards to protect your data. However, no system is 100% secure. We retain personal data only as long as necessary for the purposes it was collected, or as required by law.

8. Children’s Online Privacy Protection Act (COPPA) Compliance

We comply with COPPA and do not collect personal information from anyone under 13 years of age. Our services are intended for users who are at least 13 years old.

9. A2P Compliance

We comply with applicable regulations, including the Telephone Consumer Protection Act (TCPA) and other applicable laws related to Automated Text Messaging (A2P). By providing your phone number, you agree to receive communications from us via automated methods (including text messages). You may opt out at any time by texting "STOP."

10. External Links

Our website may contain links to third-party sites. We are not responsible for their content or privacy practices. Please review their privacy policies before engaging.

11. International Transfers

Your data may be transferred and processed in countries other than where you reside, including the United States or countries where our service providers are located.

12. Changes to Our Privacy Policy

We may update our privacy policy from time to time. Any changes will be posted on this page with an updated "Effective Date."

📞 Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at:

ContractorChem
📍 120-11780 River Road, Richmond, BC, V6P5K8, Canada
📧 Email: [email protected]
📞 Phone: +1 672-985-4111
🌐 Website: www.contractorchem.com

About Us

We’re a dedicated team committed to supporting contractors, builders, and industry professionals with high-performance products that deliver real results.

Legal

Refund & Return Policy

Shipping Policy

Contact Information

Contact Us

Location: 120-11780 River Road, Richmond BC V6P5K8

Phone: 6729854111

Email: [email protected]